Products may need to be returned for a variety of reasons – faults, warranty returns or non-fault returns. Below is the procedure for returning products to CNT Online Marketplace .
Before any product is returned a Return Authorization (RA) number must first be obtained from the CNT Online Marketplace returns team by submitting a Return Authorization request. Returns may also require an authorization number from the Vendor as well (see Vendor Warranty contact details below).
Once your return is authorized you will be issued with a Return Authorization (RA) number. All returns must be clearly labelled with this RA number before being returned to us.
Applying for a Return Authorization Number
Reseller Partners may email a completed Commercial Return Authorization form to email@example.com
Consumer/Retail Partners may email a completed Retail Return Authorization form to firstname.lastname@example.org
Returning products to CNT Online Marketplace
Customers must return product(s) to CNT Online Marketplace with the CNT Online Marketplace RA number clearly written on a removable label on the outside of the shipping carton(s). This number must not be directly written on the carton.
Returns should be sent to:
CNT Online Marketplace Returns Department,
400 West Peachtree Rd NW,
Atlanta, GA 30308
The receiving dock operates between 9:00am and 3:00pm EST Monday to Friday (excluding public holidays)
All products must be returned in complete set with original packaging and must be received by CNT Online Marketplace’s mailing center within 30 days of the RA number being issued.
Products returned by post should be sent by registered or certified mail. CNT Online Marketplace accepts no responsibility for loss or damage occurring in transit.
You must obtain a valid RA number (see above) for all returned product(s). If the RA number cannot be identified, or if the Product does not match the RA details provided by you in terms of either quantity, CNT Online Marketplace product code or product serial number, Ingram Micro may reject the returned product at the CNT Online Marketplace RA dock and return it to you at your expense.
For all returned product(s), you must maintain a copy of the proof of delivery or consignment information to confirm delivery in case of future queries